DELIVERY & RETURNS

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Shipping cost and delivery time

We use fixed shipping costs and within Sweden use Post Nord, rest of the world DHL,

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Destination          Sweden

Cost                     50SEK (5€)

Delivery Time      3-5 Working days

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Destination          Nordic

Cost                      100SEK (10€)

Delivery Time      3-5 Working days

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Destination          Europe

Cost                      100SEK (10€)

Delivery Time      5-7 Working days

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Destination          Worldwide

Cost                      200SEK (20 €)

Delivery Time      5-10 Working days

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Important information

Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorization and/or stock availability. We are unable to deliver to post office boxes. If customer should fail to collect delivery during the set period of time, we will charge a € 25 handling and delivery fee.

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Credit card security

Nokiimo.com clients are guaranteed maximum Credit Card security as all transactions are processed by PayPal. We recommend our clients to apply for e-commerce security pin codes provided by SSL-3D Secure, Secure Code by MasterCard.

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Taxes and duties

All orders are shipped on a DUD (Delivery Duty Unpaid) basis, meaning your order may be subject to local taxes and/or import duties, which are levied by your local customs authority. Product prices are displayed including Swedish VAT where it is applicable and exclusive of all other taxes and duties.  We are unable to calculate the exact amount of duties and taxes your order will incur, as these charges are imposed directly by the destination country.

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Free shipping

Nokiimo.com offers free standard delivery on orders above € 150.  Please note that free shipping automatically will be applied to your order at checkout.

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Return policy

Nokiimo.com guarantees all products we manufacture and sell to be free from defects of workmanship and non-natural scratches. Please note that we have a 14 days return policy.

Before returning any order, please make sure to contact us to acquire a return authorization code. The item(s) must be returned in original packaging with all labels accompanied by the return form that you are provided by us via e-mail.

The item(s) must not be worn, altered or washed and be accompanied by original tags. The original box in its original condition must accompany Item(s). The original box cannot be used as packaging material; it must be placed in another bag or box. Item should be returned in their original, undamaged box as this is considered part of the product.

We prefer that items be returned through DHL to ensure they are protected and insured during transit. However, you may return the goods by any secure transport. 

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Exchanges

Purchased item(s) are exchangeable into a different size and color. All exchanges are based on stock availability and are shipped to you free of charge. Should you be interested in an alternative style, please return your item(s) to us and simply purchase the new piece separately at Nokiimo.com

No refunds are available for sale items – only exchanges.

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Returning your purchase

1. Describe the reason for your return in e-mail to info@nokiimo.com and request a Return Authorization Code.

2. Place the item(s) in the original shipping box, or any other solid carton box.

3. Print out the return form provided by us.

4. Fill out the returns form and include it in the box.

5. Close the box and tape it securely.

6. Label the box: Jord av Mylla, Fatbursgatan 31, SE–118 54 Stockholm, Sweden

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Note on shipping fees

Shipping fees are not refundable. The balance will be refunded to your credit card within 5 working days of the reception of the item at the Nokiimo.com warehouse.

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Applicable law

Disputes arising from these conditions will be ruled on according to Swedish law. Nokiimo.com follows Swedish Consumer Agency recommendations.

For further information, visit www.konsumentverket.se. For further information about regulations within the EU, visit www.konsumenteuropa.se.

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Please send all returns or exchanges to:

Jord av Mylla
Fatbursgatan 31

SE 118 54 Stockholm, Sweden